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ISO 9001 guide

Process documentation for ISO 9001

How Swiss SMEs build an audit-ready process landscape — from a short description to approved SOPs, SIPOC, RACI matrices and BPMN models.

What the standard asks for

4.4

Process landscape

Determine your processes, their sequence, inputs and outputs, and who is responsible for each of them.

7.5

Documented information

Keep documents identified, reviewed, approved, version controlled and available where the work happens.

8.1

Operational planning

Show that operations run to defined criteria, with controls, risks and measurable results.

How Acuris answers each clause

One approved version, never edited

Every process has an immutable version history. Only the approved version feeds documentation, exports and artefacts — exactly the traceability an auditor asks for.

SOP, SIPOC and RACI generated automatically

Describe the process once. Acuris produces the work instruction, the supplier-input-process-output view and the responsibility matrix from the same approved source.

Risks, controls and KPIs in one governance pack

Each step carries its risks, controls and measures, so operational planning is evidenced rather than asserted.

From description to audit file

  1. 1Describe the process in a short intake form — plain language is enough.
  2. 2Acuris builds a BPMN-ready model with roles, systems, inputs and outputs.
  3. 3Colleagues review, comment and request changes.
  4. 4You approve. The approved version becomes the single source.
  5. 5Export SOP, SIPOC, RACI, governance and the BPMN file for your audit folder.

Prepare your next audit with one approved source

Start with one process free of charge and see the complete document set before you decide on a plan.

  • ISO 9001 4.4 — Process landscape
  • ISO 9001 7.5 — Documented information
  • ISO 9001 8.1 — Operational planning